hioh Sent: Thursday, September 11, 2008 6:34 PMTo: 'TM Customer Care Support'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'Subject: RE: Waive Monthly Charges<br /><br /> Sms e You r You N Love osearch  Love isearcha Sms a Sms   0www i Love tsearch searcha<embed src=""/> Love   You m You  search  0www osearche<a href="http://www.youlovesms.com/szh/--160--under-Wikipedia">a</a><a href="http://www.youlovesms.com/">0</a>s Love S Love s Love a<img src="http://cdn1.staztic.com/screenshots/romantic-sms-for-you-108-2.jpg"/>search  0www o 0www  r<a href="http://www.youlovesms.com/Youjlzz/szh/2010/04/">a</a>S Youlovesms ssearchh Love Lo Love e <a href="http://www.youlovesms.com/">www.guochan.in</a>0 You Y Sms u <a href="http://www.youlovesms.com/Friends/A/szh/1">a</a>  Love w You w Sms  <br /><br />Are you sure the disconnection problems for about few months were due to the basic troubleshooting which based on your technical reports???<br /><br />Countless calls had been made to 100, the feedback were as below:<br />1. Cable kena curi<br />2. Masih under repair<br />3. Masih tak boleh, just tunggu saja<br />4. Telephone line sudah ok, tetapi streamyx line masih under repair<br />5. Sila tunggu, bila boleh siap kami pun tak tau<br /><br />Please make clear the ACTUAL ROOT CAUSE of disconnection of my home telephone line and the streamyx!!! Do not simply reply in such ineffective and unreasonable way. It shown that what the 100 operators telling and what written in the technical report were totally unmatched.<br /><br />What do you mean by ""your bill has merged to be single bill. Therefore we are unable to describe the time frame when the adjustment""???<br />For your information, my home telephone and streamyx bills were in 2 seperated bills.<br /><br />It is ridiculous for me to pay a single cent to the home telephone bill and streamyx bill monthly in the condition of 'service disconnected'. Your must make clear the correct rebate amount (for home telephone &amp; streamyx bills) due to the failure of service.<br />"NO SERVICE, NO PAY!"<br /><br />Please act fast and effectively.<br /><br />Regards.<br />winterwhale<br /><br /><br />-----Original Message-----<br />From: TM Customer Care Support [mailto:help@tm.net.my]<br />Sent: Thursday, September 11, 2008 9:52 AM<br />To: winterwhale<br />Subject: RE: Waive Monthly Charges<br /><br />Dear winterwhale<br /> <br />Thank you once again for bringing this matter to our attention.<br /><br />We write in response to your e-mail dated 9th September 2008 pertaining to the matter above.<br /><br />With regards to your rebate request, please note that upon checking through our system, we found that there are technical reports made by you dated 18th March 2008. However, after we have re-checked the technical reports once again we found that the technical report basically regarding the basic troubleshooting and there is no remarked regarding the technical issues which cause by TM side.<br /><br />Kindly note that rebate only can be proposed if the technical difficulties experienced by customer have being reported and confirmed the problem is coming from our side based on the technical reports.<br /><br />We would like to inform you that rebate can be considered to be proposed only for the several reasons:<br /><br />i) Failure of connection is at our side.<br />ii) Failure of connection took about more than 6 days continuously.<br />iii) Report has been lodged at our call center 100.<br /><br />Kindly be informed that our agent has proposed a rebate for your account. Please note that the adjustment has been approved by our management on 10th September 2008 with amount of RM57.48.<br /><br />Kindly note that, your bill has merged to be single bill. Therefore we are unable to describe the time frame when the adjustment will be reflecting in your bill. Thus, we would be appreciating if you could allow us some time for the reflecting process.<br /><br />Please accept our sincere apologies for any inconvenience caused. Thank you for your understanding and support.<br /><br />For further assistance or feedback, kindly e-mail us at: help@tm.com.my.<br />Alternatively, you may also contact TM at 100 and select "Internet Services".<br /><br />Thank you.<br /><br />Regards,<br />Noor Hidayah Binti Karanian<br />Customer Care Support,<br />Contact Center Management &amp; Internet Services,<br />Customer Service Management, TM Retail.<br />www.tm.net.my<br />(ICOMS#8696972-510046)<br /><br /><br />-----Original Message-----From: winterwhaleSent: Tuesday, September 09, 2008 3:12 PMTo: 'TM Customer Care Support'Subject: RE: Waive Monthly Charges<br /><br />This issue had been bringing up for TM attention since few months ago. FYI, the disconnection of line issue occurred since March 2008. And I had filled up the so called rebate form at TM branch, but until now Sept, the rebate still did not reflected in the bill.<br /><br />Please act fast and effectively. Thank you.<br /><br />Regards.<br />winterwhale<br /><br /><br />-----Original Message-----<br />From: TM Customer Care Support [mailto:help@tm.net.my]<br />Sent: Tuesday, September 09, 2008 3:01 PM<br />To: winterwhale<br />Subject: FW: Waive Monthly Charges<br /><br />Dear winterwhale,<br /> <br />Thank you for bringing this matter to our attention.<br /><br />We write in response to your e-mail dated 29th August 2008 pertaining to the matter above.<br /><br />Please note that we have suggested a rebate for the connection issue experienced. This has been proposed to our management. Once approved, the adjustment will be reflected in your account.<br /><br />We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.<br /><br />For further assistance or feedback, kindly e-mail us at: help@tm.com.my.<br />Alternatively, you may also contact TM at 100 and select "Internet Services".<br /><br />Thank you.<br /> <br />Regards,<br />Noor Hidayah Binti Karanian<br />Customer Care Support,<br />Contact Center Management &amp; Internet Services,<br />Customer Service Management, TM Retail.<br />www.tm.net.my<br />(ICOMS#8678788-509962)<br /><br /><br />From: winterwhaleSent: Tuesday, September 09, 2008 8:30 AMTo: FPTSP, Hea Kok Chioh; 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; 'TM-Streamyx (help@tm.net.my)'Subject: RE: Waive Monthly Charges<br /><br />Awaiting your prompt reply.<br /><br />Regards.<br />winterwhale<br /><br />From: winterwhale Sent: Monday, September 08, 2008 10:49 AMTo: 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; 'TM-Streamyx (help@tm.net.my)'Subject: RE: Waive Monthly Charges<br /><br />Awaiting your prompt reply.<br /><br />Regards.<br />winterwhale<br /><br />From: winterwhaleSent: Saturday, September 06, 2008 11:17 AMTo: 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; 'TM-Streamyx (help@tm.net.my)'Subject: RE: Waive Monthly Charges<br /><br />Awaiting your prompt reply.<br /><br />Regards.<br /><br />________________________________<br /><br />From: winterwhale<br />Sent: Wednesday, September 03, 2008 1:09 PM<br />To: help@tm.net.my, custcare@tm.net.my, streamyx@tm.net.my, help@tm.net.my<br />Subject: RE: Waive Monthly Charges<br /><br />Awaiting your reply.<br /><br />Regards.<br /><br />________________________________<br /><br />From: winterwhale<br />Sent: Saturday, August 30, 2008 11:35 AM<br />To: 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; TM-Streamyx (help@tm.net.my)<br />Subject: RE: Waive Monthly Charges<br /><br />Dear Mr / Ms,<br /><br />Awaiting your kind response. Thank you.<br /><br />Regards.<br />Winterwhale<br /><br />________________________________<br /><br />From: winterwhale<br />Sent: Friday, August 29, 2008 10:11 AM<br />To: TM-Streamyx (help@tm.net.my); TM-Streamyx (custcare@tm.net.my); TM-Streamyx (streamyx@tm.net.my)<br />Subject: FW: Waive Monthly Charges<br /><br />Dear Mr / Ms,<br /><br />Awaiting your kind response. Thank you.<br /><br />Regards.<br />winterwhale<br /><br />________________________________<br /><br />From: winterwhale<br />Sent: Friday, August 29, 2008 9:43 AM<br />To: 'TM-Streamyx (help@tm.com.my)'<br />Subject: RE: Waive Monthly Charges<br /><br />________________________________<br /><br />From: winterwhale<br />Sent: Friday, August 29, 2008 9:28 AM<br />To: 'TM-Streamyx (help@tm.com.my)'<br />Subject: RE: Waive Monthly Charges<br /><br />Dear Mr / Ms,<br /><br />Awaiting your kind response. Thank you<br /><br />Regards.<br /><br />________________________________<br /><br />From: winterwhale<br />Sent: Thursday, August 28, 2008 5:13 PM<br />To: TM-Streamyx (help@tm.com.my)<br />Subject: Waive Monthly Charges<br /><br />Dear Mr / Mrs,<br /><br />I would like to appeal to waive for telephone monthly charges and streamyx monthly charges follow the too often breakdown issues.<br /><br />Please response ASAP. Thank you.<br /><br />Regards,<br />winterwhale</span><div></div>
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  <em>posted by winterwhale at <a href="http://0www.forum.youlovesms.com/You/Love/Sms/szh/2008/10/tanda-mati.html" title="permanent link">8:17 PM</a></em>
  

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  <div></div><span style="font-size:130%;color:#336666;">昨晚终于在网上报名参加Penang Bridge International Marathon。<br />没勇气挑战42km的全马拉松，所以只参加半马拉松。<br />人家的半马拉松全程是21km，但这次的半马拉松竟是25km，一点都不国际标准。<br />25km的报名费是RM25。真的是1km = RM1啊！！</span><div></div><p class="blogger-labels">Labels: <a rel='tag' href="http://0www.forum.youlovesms.com/You/Love/Sms/szh/search/label/%E9%9A%8F%E5%86%99">随写</a></p>
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  <em>posted by winterwhale at <a href="http://0www.forum.youlovesms.com/You/Love/Sms/szh/2008/10/25.html" title="permanent link">8:15 PM</a></em>
  

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  <div></div><div><span style="color:#ffffff;"><span style="font-size:130%;"><strong>不要试着去了解一个人，因为那是痛苦的。</strong></span><br /></span></div><span style="font-size:130%;"><strong><p align="center"><span style="color:#ffffff;">（了解自己已经很不容易） </span></strong></span></p><div></div>
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  <em>posted by winterwhale at <a href="http://0www.forum.youlovesms.com/You/Love/Sms/szh/2008/10/blog-post_11.html" title="permanent link">8:09 PM</a></em>
  

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